Questions and Answers

Does insurance cover ambulance transports?

The law does not fully cover ambulance transport services, but does contribute to fees: ruling by the Federal Department of the Interior on basic health care insurance (OPAS) specifies that insurance must cover 50% of all appropriate rescue and medical transport fees, in situations where a patient’s state of health does not allow him or her to use any other means of public or private transportation. This same ruling specifies that there is a 500 franc premium maximum per year for appropriate medical transport fees excluding rescue services, and a 5,000 franc premium maximum per year for rescue service fees. This ruling is for cases of emergency, often following an accident but may also apply to search and rescue services in the mountains (even though there may not be a serious medical condition involved, it still consists of searching for a person in danger within an almost inaccessible location).

There are exceptions to this rule. You can find more information here.

I live in France. How do I settle payment, and how am I reimbursed?

You have two options available:

  • We recommend paying your bill by credit card directly through our website, by clearly indicating the invoice reference.
  • You can also pay by wire transfer by using the bank information provided at the bottom of your invoice. Once we have received payment, we will send you a receipt of pay which you can send to your social security to be reimbursed
If I call 144 for someone else, what will be done about the invoice?

The invoice will be under the name of the person receiving the paramedic care. In case of any doubt, it is best to call 144 too many times, rather than not enough…

I have a question about an invoice (payment, reimbursement, installation of a payment plan...); whom must I call and when?

The accounting and invoicing department is available:

Monday through Friday from 8:30 am to 12:00 pm, and from 1:30 pm to 5:00 pm, at the direct number: 022/331. 45. 08

I am witness to an accident or a situation involving someone with a serious and obvious health issue (whether this be at home, at work, or in public); whom must I call and what information should I relay?

Switzerland’s medical emergency number is 114.

For fire service it is 118 and for the police it is 117.

If you find yourself in a remote place such as the mountains and need assistance, you can call 1414.

The international emergency number to call is 112.

When calling an emergency number, you must relay the following information:

  • Where? The exact address where the incident takes place
  • Who? Who is calling, with an available number, if 144 must call you back
  • What? The type of accident or issue at hand
  • When? When did the incident occur
  • How many? The number of people involved
  • The patient’s state of health? Conscious or unconscious, labored or absent breathing, serious wounds…
  • Other dangers? Highway, oil leak, suspicious odor, electric wiring, collapsing, difficult access to patient, first response given

The more information provided in a call ensures more appropriate and effective response and care measures. To hang up, please wait until 144 informs you that they have all the information necessary and that you can hang up.

I would like to be or have one of my family members transported from home or a health care establishment to a medical office for an appointment; whom do I contact for these transports?

On our website, you will find a section titled “Transport” in our Services menu.

Please click on “ask for an estimate”

We will contact you within 12 hours to speak with you about the cost and organize the transport according to the availability of our teams.

I am on vacation abroad (in Europe), I have a medical issue, and I would like to return to Switzerland by ambulance; how must I proceed?

There are two options available:

  • You have repatriation insurance for travels abroad. That being so, you must contact your insurance company as soon as possible, and it will take care of all steps necessary in regards to contacting a paramedic company and organizing your repatriation to a Swiss health care establishment.
  • You do not have repatriation insurance and therefore it is your responsibility to take care of these steps, by contacting our company, for repatriation towards Switzerland. You should contact us as soon as possible at 022/ 331. 45. 00, to relay all the information regarding the place of pick-up up to the place of drop-off. We will inform you of the service’s cost estimate and organize the repatriation according to the availability of our teams and the amount of time to complete the full repatriation.
How is the paramedic transportation calculated for emergency cases?

The law on urgency medical transportation has established a single and fixed fee, regardless of the distance traveled, means of recovery, and treatment (including medication).
Consult this link for more information

Is it the paramedic’s job to drive?

Driving is an integral part of being a paramedic. This partnership is established during the place of medical intervention and the patient transport to its appropriate treatment center. Nonetheless, of the 5,400 hours required for ES paramedic training, only four of those are consecrated to driving.

Students spend most of their time training in the medical, technical, and social fields, and are capable of providing emergency care to patients.

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